Rahul Yadav

Headed the launch of Fidele Risk Assessment Services LLP as a separate BGV entity and manage a portfolio of 75+ clients with 99.5% retention. Built executive relationships and led global sales and growth strategy for background verification and compliance solutions.

Client Management | Revenue Growth | Strategic Partnerships
Headed and marketed the launch of Fidele Risk Assessment Services LLP (part of Vigilante Services) as a separate entity for BGV services, built its go-to-market strategy to open new markets, and moved all existing Vigilante clients to Fidele
Manage a portfolio of 75+ clients with 99.5% client retention; secured strategic contracts with Fo

Client Service & Operations Leadership | Business Growth | Strategic Partnerships
Led client service delivery across 3 on-site and 2 remote centres in India
Drove a 35% revenue increase by leading cross-functional teams across vendor management, client service and sales
Onboarded 40+ enterprise clients across Insurance, NBFC, Healthcare, IT and Banking, including Fortune 500 organizations
Delivere

I successfully established and implemented a new Background Verification process while leading diverse teams to drive operational excellence.

• Developed strategic hiring plans for employees and business associates to support new processes.
• Evaluated team performance regularly, identifying inefficiencies and implementing scalable solutions.
• Managed internal and external partnerships, en

Acted as primary client relationship manager, managing escalations and leading a team of 20+ executives. Deputed to KPMG as on-site representative and delivered service reviews and performance reports.

• Serve as the main point of contact, building long-term, trust-based relationships with clients.
• Monitoring a team of 20 Executives and 2 Team Leads for managing various background verification checks - (KYC, Drug test, Criminal, Credit, Education, Employment, World Check, LexisNexis, etc).and spearheading overall department and MIS team of the company
• Handling escalated service issues, con

Acted as primary point of contact for project teams and clients across US and India operations. Generated performance reports, managed resource allocation, and implemented process improvements.

• Liaised with various departments within the organization (US / India offices) and update the stakeholders on project status and identify potential risks.
• Assign, allocate and distribute task as per the skills required and work load.
• Managing Resource and their task as per their availability and work.
• Reviewed and tracked the progress and quality of work being performed by Team.
• Serve as

• Managed end-to-end claim intimation and registration processes, ensuring efficient data handling.
• Coordinated timely survey assignments with empanelled surveyors and regional branches.
• Prepared and maintained weekly status updates and monthly MIS reports for stakeholders.
• Conducted thorough verification of documentation, ensuring compliance and accuracy before submission.

Managed key client accounts across manufacturing and automotive sectors, prepared MIS reports, and conducted document verification and quality checks. Progressed from Logistics Executive to Senior Operations Executive.

• Engaged with customers in-store, addressing queries and complaints to enhance their experience.
• Achieved sales targets by promoting new connections and value-added services.
• Maintained comprehensive MIS of sales and daily CMS reports to track performance.
• Facilitated customer retention processes, ensuring satisfaction and loyalty at Aircel, Mumbai.

Worked as CSR at First Source.

Mar 2024

Feb 2024

Jun 2023

Oct 2018

Pursued an MBA/PGDM in Operations, completing in 2015.

Completed HSC from Maharashtra Board in 2007.

Completed SSC from Maharashtra Board in 2005.

Sep 2022

Aug 2022

Aug 2022

Jun 2022

Oct 2018