Open to opportunities

Rahul Pugal

@rahulpugal

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Dedicated Fraud Analyst with expertise in chargeback processing.

Ireland

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment focused on risk management and fraud prevention.

I am a dedicated Fraud Analyst with over 2 and a half years of experience specializing in chargeback and dispute processing. My strong background at NatWest has equipped me with a deep understanding of Visa and MasterCard rules, compliance requirements, and fraud prevention strategies. I am passionate about safeguarding businesses in dynamic, fast-paced environments, and I excel at analyzing dispute patterns and collaborating with cross-functional teams to mitigate risks and optimize chargeback processes.

During my tenure at NatWest, I successfully initiated chargebacks that resulted in credits to cardholder accounts while ensuring a positive experience for customers. I have managed large volumes of transactions with high accuracy and have developed and interpreted fraud trends to proactively monitor potential issues. My commitment to excellence is reflected in my ability to meet or exceed service level agreements while providing strategic consultancy to internal teams on card scheme rules and optimizations.

Experience

Work history, roles, and key accomplishments

Fraud Analyst

NatWest

Apr 2021 - Jul 2023 (2 years 3 months)

Initiated chargebacks and processed dispute claims for 250-300 customers weekly, ensuring compliance with network operating regulations and internal SLAs. Applied in-depth knowledge of Visa and MasterCard chargeback guidelines to resolve claims accurately and timely. Directed KYC and AML investigations, reducing potential fraud risks by 30%, and led card scheme governance programs to ensure full r

Chargebacks AML Fraud Prevention KYC Data Analysis MS Excel Web3270 SLA Management Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

University of Galway

Master of Science, International Accounting and Analytics

Pursued a Master of Science in International Accounting and Analytics. Key subjects included Corporate Finance, Accounting for Management, International Financial Reporting and Analysis, and Auditing.

ICMAI

CMA Intermediate, Accounting

Completed the CMA Intermediate professional course. Studied Financial Accounting, Company Accounts & Audit, Cost & Management Accounting, Financial Management, and Direct Taxation.

Madras University

Master of Commerce, Commerce

Undertook a Master of Commerce degree. Focused on Advanced Corporate Accounting & Accounting Standards, Financial Management, Financial Markets & Services, Advanced Cost and Management Accounting, Investment Analysis and Portfolio Management, and Quantitative Techniques for Business.

Madras Christian College

Bachelor of Commerce, Commerce

Obtained a Bachelor of Commerce degree. Coursework included Financial Accounting, Corporate Accounting, Cost Accounting, Management Accounting, Special Accounts, Auditing, and Income Tax.