At Bluestone Jewellery & Lifestyle, I built a multi-tenant SaaS CRM platform from scratch as a core team member, increasing sales conversions by 15–20% and generating Rs.1.5 Crore in additional monthly revenue.
I replaced a third-party vendor, saving over Rs.90 Lakhs annually, and designed a customer-to-staff routing engine using call and purchase history. The personalized task-routing strategy delivered a 1.5% increase in overall revenue within its first month.
I architected role-based authorization with Spring Security, hierarchical jurisdiction controls, API versioning, Quartz-based scheduling, and standardized exception handling. I also built configurable CRM workflows, data aggregation for a dialer interface, and operations-managed configuration tables for feature toggles and schedules.
I also build full-stack and automation projects, including HoneyComb, a Django and MySQL resource-sharing platform, and Tweety, a Python bot that generates and posts bird-related tweets through web scraping and API integrations.
