At Bluestone Jewellery & Lifestyle, I built a multi-tenant SaaS CRM platform from scratch as a core team member, increasing sales conversions by 15–20% and generating significant additional monthly revenue.
I replaced a third-party vendor, driving substantial annual cost savings. I also designed an event-driven GenAI call analytics pipeline using Kafka and LLM APIs, and developed an AI-powered dynamic customer-to-staff routing engine. By blending deterministic data (interaction and purchase history) with LLM-derived insights (behavioral personas and call quality scores), this hyper-personalized task-routing strategy delivered a 2% increase in overall revenue.
I architected role-based authorization with Spring Security, hierarchical jurisdiction controls, annotation-driven API versioning, Quartz-based scheduling, and standardized exception handling. I also built a configurable task cooldown system, data aggregation for a dialer interface, and operations-managed dynamic configuration tables for feature toggles and schedules (cron jobs).
I also build full-stack and automation projects, including HoneyComb, a Django and MySQL resource-sharing platform, and Tweety, a Python bot that generates and posts bird-related tweets through web scraping and API integrations.
