rahul babu
@rahulbabu2
I resolve complex SaaS, healthcare, and fleet support issues.
IndiaWhat I'm looking for
I've supported PeopleNet and Trimble fleet-management products at Platform Science Technologies India, diagnosing telematics, GPS, connectivity, hardware, software, and driver-device issues while meeting SLA targets.
At Twins Digital Services, I resolved more than 50 weekly tickets for digital health products with 95% first-contact resolution and 98% SLA adherence. I partnered with Clinical Ops, Product, Engineering, global teams, and vendors to reduce resolution time by 20%, improve CSAT above 90%, and decrease user-reported issues by 15%.
I've also supported Athenahealth interoperability interfaces using HL7 and EDI, managed enterprise support tickets at Firstsource, and delivered high-volume customer support at Amazon. I enjoy helping customers succeed through practical troubleshooting, technical guidance, strong documentation, and continuous service improvement.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Platform Science Technologies India Pvt Ltd
Mar 2026 - Present (5 months)
Provided technical support for PeopleNet and Trimble fleet management products, resolving hardware and software issues. Diagnosed telematics, GPS, connectivity, and driver device problems for fleet customers.
Education
Degrees, certifications, and relevant coursework
Gobi Arts and Science College
Bachelor of Science, Information Technology
2013 - 2016
Pursued a Bachelor of Science in Information Technology, gaining foundational knowledge in computing and IT systems.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring rahul?
You can contact rahul and 90k+ other talented remote workers on Himalayas.
Message rahulGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
