Looking for a job

Rafael Rosales

@rafaelrosales

Technical Account Manager at Wishpond who resolved WordPress outages and deployed 60+ Zapier workflows monthly.

At Wishpond, I troubleshoot WordPress plugin conflicts, manage DNS and publishing changes, and help clients launch landing pages, forms, popups, and widgets across multiple website platforms.

I designed and deployed 60+ Zapier workflows per month across 20+ active client accounts, saving approximately 15 hours of operational work per week. I also built REST API integrations with Pipedrive, HubSpot, and Athena, and developed JavaScript validation that cut fraudulent bot submissions by 90%.

Before Wishpond, I developed and maintained APIs for critical university systems at UNACH - Universidad Autónoma de Chiapas. My work included .NET Core and Laravel APIs, Oracle PL/SQL queries, dashboards, production releases, and legacy ASP.NET Web Forms applications.

Experience

Work history, roles, and key accomplishments

Current

Implementation Specialist

Current

Wishpond

Sep 2021 - Present (5 years 1 month)

Client-facing SaaS implementation and technical support, diagnosing WordPress plugin conflicts, managing DNS, and building custom landing pages and integrations. Designed and deployed 60+ Zapier workflows per month and built REST API integrations with Pipedrive, HubSpot, and Athena.

WordPress DNS REST APIs Postman Zapier JavaScript DOM Pipedrive HubSpot Athena JSON Webhooks Lead Capture Landing Pages Shopify Wix Squarespace Weebly Tracking Pixels Meta Google TikTok

Web Developer

UNACH - Universidad Autónoma de Chiapas

Nov 2019 - Sep 2021 (1 year 10 months)

Developed and maintained REST APIs in .NET Core and Laravel for university systems, designed Oracle PL/SQL queries, and built dashboards for operational KPIs. Managed production releases and modernized legacy ASP.NET applications.