Rafael Freitas

At Fundação Itaú Unibanco, I led operational efficiency and process automation initiatives across insurance, governance, benefits, credit operations, and financial services. I reduced processing time for critical operations by up to 60% while improving SLA compliance, data reliability, and traceability.

I build automation routines and ETL data pipelines using SQL, Python, Spark, and VBA, and create operational KPIs that support performance monitoring and evidence-based decisions. My work includes data validation, governance, quality control, root cause analysis, and functional validation in regulated environments.

Previously, I managed back-office operations, vendor and contract activities, workflow standardization, and reporting automation. I also developed a strong foundation in insurance, pension, investment products, portfolio management, and premium banking relationships at Itaú Unibanco.

I'm continuing my MBA in Data Engineering and Data Architecture with Artificial Intelligence, combining business vision with practical technical capabilities to drive continuous improvement and sustainable operational value.