At Amber Studios, I lead end-to-end QA delivery for international partners across US, EU, and APAC time zones. I oversee a 40-person team, manage QA Leads, and use KPIs, SLAs, capacity planning, and risk management to keep projects on track.
I build QA workflows, reporting standards, test plans, and coverage strategies from zero, including Jira processes for new client engagements. I raised a critical client’s satisfaction score from 2.5 to 4.0, retained the account, and developed team members into Lead, Specialist, and Senior Tester roles at the company’s highest promotion rate.
I combine manual game, web, and mobile testing with Selenium, Appium, Postman, and AI-assisted QA practices. Earlier, I spent five years at Optum Global Solutions delivering accuracy-critical, compliance-driven medical coding work.
