RAFAELA COSTA-KOVACH

Worked as a CAP Team Associate during the seasonal period, assisting with customer service and inventory management tasks.

Managed administration and client relations for a private English-language services consultancy, including contracts, invoicing, and tax compliance. Delivered English instruction and tailored training to individual and corporate clients across various proficiency levels. Provided Portuguese-English translation and facilitated cross-cultural communication.

Taught beginner English with a focus on hospitality and tourism, preparing students for roles in the hotel industry. Developed and delivered industry-specific lesson plans for adult learners to strengthen workplace communication.

Assisted in fiscal operations for a food distributor, ensuring compliance with financial regulations and supporting accounting processes.

Provided technical support and system analysis for management software, ensuring efficient operation and user satisfaction.

Supported the municipal comptroller's office with accounting tasks, including data entry and financial documentation.

Assisted in student financial services, providing support for financial aid processes and student inquiries.

Managed communication services for a language exchange company, facilitating interactions between students and host families.

Currently enrolled in an Accounting Certificate Program, focusing on QuickBooks and various accounting disciplines.

Completed a Bachelor of Science in Accounting, gaining comprehensive knowledge in various accounting principles and practices.