Rae-Ann Samuel
@raeannsamuel
Versatile professional with 5 years of experience in customer service.
What I'm looking for
I am a versatile professional with five years of experience across customer service, underwriting, and nursery management. My journey began in customer support, where I developed strong communication skills and a commitment to client management. I then transitioned to an underwriting role at KM2 Solutions, where I evaluated loan applications and ensured compliance with regulatory standards. This experience honed my attention to detail and problem-solving skills, essential for maintaining accurate financial records and preparing reports.
In addition to my underwriting experience, I managed the nursery department at Beginners Haven Preschool and Daycare, where I was responsible for daily operations, staff scheduling, and program development. My ability to communicate effectively with parents and assess departmental performance showcased my strong organizational and client management skills. I am now eager to transition into an Accounting Associate role, where I can apply my skills in financial transactions, bookkeeping, and general ledger management while continuing to upskill in QuickBooks and G-suite applications.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Grow Resources
Sep 2023 - Sep 2023 (0 months)
Provided exceptional customer service by addressing client inquiries and resolving issues promptly while maintaining accurate records of customer interactions.
Underwriter
KM2 Solutions
Jun 2021 - Jul 2023 (2 years 1 month)
Evaluated loan applications and financial risk to determine eligibility based on company guidelines. Ensured compliance with regulatory standards and developed strong attention to detail and problem-solving skills.
Head of the Nursery Department
Beginners Haven Preschool and Daycare
Sep 2019 - Mar 2020 (6 months)
Managed daily operations of the nursery department, developed educational programs, and communicated with parents to support child development and address concerns.
Education
Degrees, certifications, and relevant coursework
Monroe College
Criminal Justice
2019 - 2020
Initiated studies in Criminal Justice at Monroe College but faced an unexpected interruption due to the global pandemic. Eager to continue academic pursuits and apply my foundational knowledge in criminal justice to contribute effectively in relevant roles.
Leon Hess Comprehensive Secondary School
Certificate of Completion
2014 - 2019
Graduated from secondary school with proficiency in a comprehensive curriculum encompassing key subjects such as Math, English, Social Studies, Information Technology, Principles of Business, Food and Nutrition, and Office Administration. Demonstrated strong academic performance and a well-rounded foundation of knowledge.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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