Rachel Paton

I am a UCT graduate with over six years of experience managing complex digital environments and cross-cultural communication, specializing in customer success, education, and high-precision data work.

I have executed high-precision data labeling for AI models and adhered to rigorous multi-layered instruction sets while delivering high-volume, accurate outputs. In parallel, I have managed user experience for hundreds of international clients, driving strong retention through positive engagement and tailored learning delivery.

My strengths include technical literacy with tools like Slack, Hubstaff, and Zoom, strong live problem solving and de-escalation skills, attention to visual detail and semiotics, and practical experience enforcing policy while maintaining user satisfaction.