At Outlyst, I owned client outreach setups from infrastructure build to campaign launch. I configured domains, DNS, and email authentication, and managed Google Workspace and Microsoft 365 mailboxes.
I built and ran email infrastructure for 13+ B2B clients, including SPF, DKIM, DMARC, monitoring, and alerts. I also integrated CRMs with Smartlead and Apollo so lead data flowed from first send to reply.
As IT Operations Manager at IT Company, Australia, I managed client domains, DNS, hosting, websites, and Microsoft 365 accounts. I improved ticketing and escalation workflows and worked with developers and vendors to troubleshoot issues and validate deliverables.
I managed 350+ international client accounts end to end and led a 20-member cross-functional team. I also coordinated technical projects and branding work, and renegotiated vendor contracts to lower costs without affecting service.
