Rabbani Shaik

Started as a IT Service Desk Analyst to help internal employees with their daily issues related to Computers, Accounts, Password Reset's, Onboarding ...etc
My off-paper experience as a de facto team lead in the IT Service Desk showcased my ability to effectively manage shift operations, lead a team, conduct quality assurance, optimize workflows, and nurture a culture of continuous learning.

Joined as Sr.Ads Specialist to help the business and regular customers with their Google Ads building and promoting them.
Produced compelling, high-quality content for online marketing platforms to increase reach and engagement for the business customers.
Liaised with colleagues on digital marketing strategy creation and implementation, offering innovative improvement suggestions.

Joined as a Transportation Specialist to help the customers with their day to day container/trailer bookings to move them from point A to point B.
Enhanced working relationships by participating in team-building activities.
Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Optimised team training and staff development.

Joined as a Technical Support Assiciate to help US customers with their Telephone and Internet problems.
Later moved as a support helpdesk to approve/reject tasks for employees to complete their ticket work.
Cracked the IJP for SME and started to support a team of 12-15 members.
Acknowledged for fast and consistent delivery of service with best CSAT scores.
Trained, coached and mentored consultant