Open to opportunities

Raaj Mishra

@raajmishra

Message

Innovative software engineer specializing in AI and cloud technologies.

India

Message

What I'm looking for

I seek a dynamic work environment that fosters innovation and growth, where I can contribute to impactful projects and advance my skills in AI and cloud technologies.

I am a dedicated software engineer with a strong focus on developing innovative solutions that enhance user experience and operational efficiency. Currently, I work at Dell Technologies, where I have successfully led projects that integrate AI into customer support systems, significantly reducing incident volumes and improving service reliability.

My experience includes migrating legacy applications to modern platforms, implementing CI/CD processes, and enhancing product maturity scores through automation and proactive monitoring. I thrive in collaborative environments and am passionate about leveraging technology to solve complex problems and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer 2

Current

Dell Technologies

Nov 2022 - Present (2 years 8 months)

Currently developing an AI agent for Dell’s Virtual Assistant to automate software issue resolutions, leading to a 30% reduction in incident volume. Spearheaded the migration of legacy applications to the DLF Portal, enhancing operational efficiency and reducing costs significantly. Implemented CI/CD processes and proactive monitoring tools, achieving a 100% product maturity score and an 80% reduc

JavaScript TypeScript Angular Kubernetes Docker Splunk CI CD

Software Engineer 1

Dell Technologies

Aug 2020 - Nov 2022 (2 years 3 months)

Developed proof-of-concepts for Microfrontends using Webpack, adopted across all DELP portals. Enhanced the Events Dashboard for real-time Kafka message tracking, significantly improving monitoring capabilities. Integrated SSO for secure access and applied TDD principles to maintain high code coverage.

JavaScript Webpack Kafka MongoDB Test Driven Development

Education

Degrees, certifications, and relevant coursework

Georgia Institute of Technology

Master of Science, Computer Science

2023 - 2024

Grade: 3.67/4

Pursuing a Master of Science in Computer Science with a specialization in Computing Systems. Coursework includes Python, Graduate Data Structures and Algorithms, Quantum Computing, Computer Networks, Computing Architecture, Cybersecurity, Software Development Process, Intro to Health Informatics, Computing for Good, and Digital Marketing.

Manipal University Jaipur

Bachelor of Technology, Computer & Communications Engineering

2016 - 2020

Grade: 8.57/10

Completed a Bachelor of Technology in Computer & Communications Engineering. Relevant coursework included Object-Oriented Programming, C, Java, Operating Systems, Data Structures and Algorithms, Computer Networks, and Web Development.