At Changepond Technologies, I work on HEB’s customer and employee website for reverse mortgages. I write user stories with acceptance criteria, helping improve requirement clarity and reduce developer clarification queries by about 30%.
I use SQL and Power BI to analyze feature usage and stakeholder feedback, bringing findings into backlog-prioritization discussions. I also facilitate requirement walkthroughs and gather requirements directly from the client for an AI-powered operational efficiency tool.
On the World Vision Canada digital project, I wrote user stories and coordinated stakeholder input. I proposed an AI-driven QA solution that improved content accuracy and reduced manual rework; I’m also building my knowledge of banking and insurance regulatory frameworks.
