Open to opportunities

Quophie Boateng

@quophieboateng

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NOC Engineer specializing in network monitoring, incident response, and SLA-driven uptime.

Ghana

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What I'm looking for

I seek a NOC/network monitoring role focused on proactive incident response, SLA-driven operations, collaborative escalation, and opportunities to improve uptime and reduce MTTR.

I am a performance-driven NOC Engineer with over two years of hands-on experience monitoring nationwide backbone and access networks. I have supported 338+ devices using SolarWinds, Zabbix, and Observium while handling high ticket volumes and maintaining strong SLA compliance.

My strengths include incident response, root cause analysis, escalation coordination, and TCP/IP troubleshooting; I have maintained 93% SLA compliance, improved MTTR to ~3 hours, and helped sustain 92% network uptime. I produce clear technical documentation and monitoring reports that drive operational improvements.

I am customer-focused and communicate technical issues clearly to stakeholders, and I have developed a capstone traffic analysis and anomaly detection project that demonstrates my ability to apply monitoring logic and packet analysis to real-world network problems.

Experience

Work history, roles, and key accomplishments

Current

NOC Engineer

Current

Ascend Digital Solutions

Nov 2024 - Present (1 year 3 months)

Monitor nationwide wireless and IP infrastructure of 338+ devices using SolarWinds, Zabbix, and Observium; processed ~112 incident tickets per shift while maintaining 93% SLA compliance and improving incident response efficiency.

Solarwinds Zabbix Observium Incident Management SLA TCP IP SNMP Root Cause Analysis

Network Operations Center Engineer

Smart Infraco Limited

Nov 2022 - Nov 2024 (2 years)

Executed 24/7 monitoring of nationwide backbone and access networks supporting public-sector infrastructure, maintaining 92% uptime and reducing MTTR to ~3 hours through proactive monitoring and rapid incident response.