Quinta Stokes
@quintastokes
Compassionate behavioral health and customer experience leader with 20+ years improving client outcomes.
What I'm looking for
I am a compassionate professional with over 20 years of experience across customer service, behavioral health, youth programs, case management, and administrative operations. I bring strong communication skills, crisis support experience, and a consistent focus on improving client outcomes.
Throughout my career I have led multi-site coordination, managed program operations, and supported compliance and audit programs across multiple states. I have trained staff, implemented curriculum, and strengthened community partnerships to elevate services and program quality.
I have hands-on experience in crisis intervention, life coaching, high-needs case management, and documentation for regulatory environments. My background includes roles in clinical prior authorizations, EAP support, and shelter/group-home management, demonstrating adaptability across clinical and administrative settings.
I am organized, trauma-informed, and service-oriented, committed to servant leadership and building teams that deliver empathic, effective client-centered care.
Experience
Work history, roles, and key accomplishments
State Monitoring Program Assistant
Phoenix Revitalization Corporation
Nov 2024 - Aug 2025 (9 months)
Supported FDIC and affordable housing audit programs across 11 states, processing monthly, bi-monthly, and annual compliance reports to ensure regulatory adherence.
Program Director
Boys & Girls Club
May 2023 - Nov 2024 (1 year 6 months)
Oversaw youth program operations, implemented curriculum, trained staff, and completed monthly audits while cultivating community partnerships to improve program reach.
Multi-Site Coordinator
ATI Physical Therapy
Apr 2022 - May 2023 (1 year 1 month)
Managed multi-clinic scheduling, registration, and insurance verification, and trained staff on documentation procedures and reporting systems to streamline operations.
EAP Work-life Specialist
Aetna, a CVS Health Company
Jan 2022 - Apr 2022 (3 months)
Assessed member needs, coordinated EAP services, provided crisis support, scheduled counseling, and maintained regulatory compliance with meticulous documentation.
Clinical Prior Authorization Rep
CVS Caremark
Aug 2021 - Jan 2022 (5 months)
Supported physicians with prior authorizations and pharmacy coordination, processed secure medical documentation, and communicated alternative medication options.
High Needs Case Manager
Child & Family Support Services
Mar 2020 - Mar 2021 (1 year)
Coordinated behavioral health, education, and community resources for high-needs youth, led Child & Family Team meetings, and developed strength-based care plans.
Family Support Worker / Life Coach
SAGE Counseling
Jan 2019 - Jan 2020 (1 year)
Provided family support and life coaching services to clients, delivering strengths-based interventions and case coordination to improve client outcomes.
Principal Assistant
Ombudsman Educational Services
Jan 2015 - Jan 2019 (4 years)
Supported school operations and administrative tasks for educational programs, coordinating schedules and documentation to enhance program delivery.
Shelter/Group Home Manager
Family Support Resources
Jan 2002 - Jan 2019 (17 years)
Managed shelter and group home operations, overseeing staff, program coordination, and compliance to support vulnerable populations from 2002–2019.
Education
Degrees, certifications, and relevant coursework
Paradise Valley Community College
Certificate, Small Business / Entrepreneurship
Completed a Small Business Startup Certification at Paradise Valley Community College to develop foundational skills in launching and managing a small business.
Availability
Location
Authorized to work in
Job categories
Skills
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