Looking for a job

Qendrim Roci

@qendrimroci

IT support professional with hospitality operations experience and a computer science background, seeking remote technical work.

North Macedonia

Message

What I'm looking for

I'm seeking remote opportunities in IT support, digital operations, customer support, and junior technical roles.

At Sofra Restaurant & Event Venue, I managed daily operations for a high-volume wedding and event venue, coordinating staff schedules and events while handling client communication and operational issues.

I also worked as a Head Waiter at Sofra and as a Programming Intern at Mangosoft, where I assisted with programming, testing, and development tasks. I studied Computer Science, Applied Programming at University Mother Teresa (UNT), and have used Windows, Microsoft Office, HTML, JavaScript, and digital and AI tools.

Experience

Work history, roles, and key accomplishments

Head Waiter

Sofra Restaurant & Event Venue

Supervised service teams during large events, ensured smooth coordination between kitchen and service staff, and delivered high-level customer service for VIP and large groups.

Team Supervision Customer Service Coordination Corporate Trainer Operational Support

Restaurant & Event Venue Manager

Sofra Restaurant & Event Venue

Led daily operations for a high-volume wedding and event venue, managed staff scheduling, performance, and training, and coordinated large-scale events while ensuring high client satisfaction.

Team Leadership Operations Management Staff Scheduling Event Coordination Customer Service problem resolution Quality Control

Programming Intern

Mangosoft

Assisted with basic programming and development tasks, learned real-world software development workflows, and practiced HTML and JavaScript basics while supporting team projects and testing tasks.

HTML JavaScript Software Development Testing Teamwork