Open to opportunities

Qariha Gulroo

@qarihagulroo

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Experienced operations manager with a focus on client satisfaction.

Pakistan

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What I'm looking for

I seek a role that allows me to leverage my skills in operations and financial analysis while contributing to organizational success and personal growth.

I am a dedicated operations manager with a strong background in financial analysis and immigration compliance. Currently, I oversee daily operations at Lalani & Associates, ensuring efficient client management and adherence to Canadian immigration regulations. My role involves streamlining workflows and enhancing team communication to optimize processes and improve client satisfaction.

Previously, I served as a Senior Operation Executive, where I led a team to maintain operational efficiency and compliance. My experience as an Operation Executive/Consultant allowed me to assess immigration profiles and coordinate with various stakeholders, ensuring smooth application processes. With a solid foundation in financial analysis as a Financial Analyst, I have honed my skills in evaluating client eligibility for immigration programs and preparing essential legal documents.

Experience

Work history, roles, and key accomplishments

Current

Manager Operations

Current

Lalani & Associates

Jan 2024 - Present (1 year 5 months)

Oversee and streamline daily operations to ensure efficient client management, compliance with Canadian immigration regulations, and smooth workflow transitions.

Operations Management Client Management Compliance Workflow Optimization Team Leadership

Senior Operation Executive

Lalani & Associates

Apr 2022 - Dec 2023 (1 year 8 months)

Lead a team of operations staff, ensuring efficient workflows through clear communication and optimizing processes to enhance client satisfaction.

Team Leadership Workflow Optimization Communication Process Improvement

Accounts Officer

Universal Logistics Services (UPS)

Jun 2021 - Aug 2021 (2 months)

Ensured accurate entries in software and reconciled daily amounts with bank deposits, resolving queries with other branches.

Operation Executive/Consultant

Lalani & Associates

May 2019 - Jun 2021 (2 years 1 month)

Assess profiles for compliance with Canadian immigration requirements and coordinate with third parties for application processing.

Compliance Profiles

Financial Analyst

Lalani & Associates

Nov 2018 - May 2019 (6 months)

Conduct financial analysis of clients' net-worth for immigration eligibility and prepare legal documents.

Financial Analysis Legal Documentation Immigration

ACCA Management Trainee

Lalani & Associates

Mar 2017 - Apr 2018 (1 year 1 month)

Learned preparation of Income Tax Returns and Financial Statements, and assisted in Business Appraisal Reports.

Financial Statements Financial Reporting Compliance

Internee

JS Bank

Dec 2016 - Feb 2017 (2 months)

Gained understanding of the banking system and assisted customers with queries while supporting the Operations Manager.

Customer Service Banking Operations Support Management Financial Services

Education

Degrees, certifications, and relevant coursework

Association of Chartered Certified Accountants

ACCA Member, Accounting

2017 - 2021

Achieved ACCA membership, demonstrating proficiency in advanced financial management and audit assurance. Completed P4: Advanced Financial Management and P7: Advanced Audit and Assurance, equipping with essential skills for financial analysis and compliance.