Open to opportunities

purity njeri

@puritynjeri2

Message

Customer service leader focused on performance improvement and team collaboration.

Kenya

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in leadership roles, particularly as a Customer Service Manager at Jaff's Optical House Ltd. My journey in customer service has been marked by a strong commitment to enhancing customer satisfaction and loyalty. I take pride in resolving customer complaints effectively and ensuring that their needs are met consistently. My ability to foster a positive work environment has been instrumental in driving team performance and collaboration.

Throughout my career, I have developed strong relationships with key clients and facilitated clear communication between departments, ensuring seamless resolution of customer concerns. My previous roles, including Administrative Assistant and Field Supervisor, have equipped me with a diverse skill set that includes conflict resolution, project management, and exceptional time management. I am passionate about achieving results and adapting to the ever-changing needs of the business.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Jaff's Optical House Ltd

Jan 2022 - Jan 2025 (3 years)

Managed a team of customer service representatives, resolving complaints and prioritizing customer satisfaction. Fostered a positive work environment and implemented effective solutions to reduce customer complaints. Developed strong relationships with key clients and facilitated communication between departments.

Customer Service Team Management Conflict Resolution Communication Skills

Administrative Assistant

Star Optics Ltd

Mar 2019 - Oct 2021 (2 years 7 months)

Provided excellent customer service and maintained confidentiality of sensitive information. Managed multi-line phone systems, ensured accurate record-keeping, and assisted in onboarding new employees. Improved document organization and maintained efficient filing systems.

Customer Service Data Entry Record keeping Confidentiality Onboarding

Field Supervisor

BrandHouse Consultancy

May 2018 - Jan 2019 (8 months)

Oversaw field activities, ensuring adherence to company standards and policies. Maintained accurate records and presented performance reports. Developed effective solutions to issues and delegated tasks to meet project milestones.

Documentation performance reporting

Education

Degrees, certifications, and relevant coursework

Chuka University

2013 - 2017

Grade: Second Class Honours, Upper Division

Graduated with Second Class Honours, Upper Division. Developed a strong foundation in various academic disciplines, enhancing critical thinking and problem-solving skills.