PRO WRITER

Managed a team of 15–24 writers by communicating expectations, priorities, and deadlines for research documentation. Edited/proofread submitted project documentation and supported users with Windows/software installs and LAN troubleshooting to maintain uninterrupted internet connectivity.

Wrote SEO content for luminouswriters.com and other clients, increasing annual sales by 20%. Managed inbound inquiries from 1,000+ aspiring writers and supported course materials by formatting project documentations (e.g., adding tables of contents).

Troubleshooted LAN and replaced faulty ethernet cables for 1,045 computers across 9 computer laboratories. Installed and updated operating systems and educational software (e.g., AutoCAD, Android Studio, Visual Studio Code) and supported daily practical computer tests.

Installed fiber and wireless internet connections for 500+ new clients monthly and performed network troubleshooting and maintenance across 5 regions. Handled customer inquiries and contributed to door-to-door marketing materials such as posters and business cards.

Provided part-time computer tutoring to about 170 high school students and troubleshot LAN to enable file sharing and reliable internet. Supported users with software installs and maintenance, and assisted 500+ customers with online services including course applications and tax return filing.

Earned a Bachelor's degree in Information Technology from Meru University of Science and Technology, completed in 2023.