Open to opportunities

Prosper Michael

@prospermichael

Customer Service Team Lead and Executive Support professional focused on operational efficiency and excellent client experiences.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can lead customer service, support executives, and improve processes using CRM, reporting, and clear communication—while building a team that prioritizes professionalism, retention, and fast, effective problem resolution.

I’m an organized customer service leader who supports executives and coordinates daily operations with a strong focus on customer satisfaction. As a Customer Service Team Lead (Remote) at KingsScent, I supervised daily customer service operations, monitored service quality, and implemented strategies that improved customer experience and retention.

I also bring a hands-on executive-support mindset from my work as a Personal Assistant at Proxxy Mining Company—managing schedules, coordinating travel and logistics, and preparing reports and presentations to keep senior management productive. I’m comfortable analyzing customer feedback and service trends for process improvement, training and mentoring team members, and using CRM systems and reporting to help management make informed decisions.

Experience

Work history, roles, and key accomplishments

Customer Service Team Lead

KingsScent

Jan 2024 - Jan 2026 (2 years)

Supervised remote customer service operations and guided a team to deliver exceptional support. Monitored service quality, trained new representatives, and analyzed customer feedback to drive process improvements.

Customer Service Team Supervision CRM Tools Service quality Customer Feedback Analysis Customer Retention performance reporting

Personal Assistant

Proxxy Mining Company

Mar 2018 - Dec 2019 (1 year 9 months)

Provided administrative support to senior management, including scheduling and coordinating daily operations. Managed meetings, tracked task progress with departments, and coordinated travel arrangements and logistics for official activities.

Executive Support Calendar Management Scheduling Meeting Coordination Administrative Support Travel Arrangements Logistics Coordination Time Management

Undergraduate Research Project

Federal University, Lafia

Conducted an undergraduate research project investigating how organochloride pesticides may contribute to cardiovascular diseases in adult Wistar rats. Explored mechanisms related to oxidation, inflammation, and lipid metabolism and proposed potential preventive strategies based on findings.

Oxidizers Inflammation

Education

Degrees, certifications, and relevant coursework

Federal University, Lafia

Bachelor of Medical Laboratory Science, Medical Laboratory Science

Activities and societies: Undergraduate research thesis: Effect of Organochloride Pesticides in the Development of Cardiovascular Diseases in Adult Wistar Rats.

Earned a Bachelor of Medical Laboratory Science at Federal University, Lafia. Completed an undergraduate research project on how organochloride pesticides affect cardiovascular disease development in adult Wistar rats.