Open to opportunities

PRODAN CRISTEA IONUT

@prodancristeaionut

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Multifaceted IT and administrative professional driving efficiency, web solutions, and client-focused support.

United Kingdom

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What I'm looking for

I seek a role combining IT support, admin management, and web development where I can improve workflows, support teams, and drive client engagement.

I am a confident, multifaceted professional with extensive experience in customer service, IT support, web development, and administrative management. I have a proven track record of optimizing workflows—saving over 15 hours weekly—and designing user-friendly websites that boosted client inquiries by 40%.

Currently completing a BA (Hons) in Business and Management, I deliver technical proficiency in system administration, Microsoft Office and Adobe Acrobat Pro, and production of complex legal documents, while excelling in high-pressure, client-facing environments across IT, healthcare, and legal sectors.

Experience

Work history, roles, and key accomplishments

Current

Sr Document Production Specialist

Current

Williams Lea

Feb 2025 - Present (8 months)

Produced and quality-checked high volumes of complex legal documents for UK and US jurisdictions, enforcing court standards and branding while coordinating intake and deadlines from legal teams in a high-pressure environment.

Microsoft Word Formatting Time Management

Customer Service Advisor

Royal Mail

Oct 2024 - Jan 2025 (3 months)

Investigated and resolved customer complaints, maintained high customer satisfaction under pressure, and supported administrative tasks to ensure compliance with company procedures.

Customer Service Phone Support Administrative Support & Compliance Conflict Resolution Time Management

Office Administrator

BC Care

Feb 2024 - Aug 2024 (6 months)

Managed office operations and IT support for a healthcare services provider, optimized workflows to save administrative time, and oversaw HR, budgeting, and customer-facing webchat and phone support.

Office Management IT Support Workflow Optimization HR Processes Customer Service Budget Management Document Management

Education

Degrees, certifications, and relevant coursework

Bath Spa University

Bachelor of Arts (Honours), Business and Management

Activities and societies: Applied coursework to workflow optimization, administrative operations, and HR process management.

Completing a BA (Hons) in Business and Management with practical application of studies to operational efficiency and team coordination in professional roles.