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@prodancristeaionut
Multifaceted IT and administrative professional driving efficiency, web solutions, and client-focused support.
I am a confident, multifaceted professional with extensive experience in customer service, IT support, web development, and administrative management. I have a proven track record of optimizing workflows—saving over 15 hours weekly—and designing user-friendly websites that boosted client inquiries by 40%.
Currently completing a BA (Hons) in Business and Management, I deliver technical proficiency in system administration, Microsoft Office and Adobe Acrobat Pro, and production of complex legal documents, while excelling in high-pressure, client-facing environments across IT, healthcare, and legal sectors.
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Work history, roles, and key accomplishments
Williams Lea
Feb 2025 - Present (9 months)
Produced and quality-checked high volumes of complex legal documents for UK and US jurisdictions, enforcing court standards and branding while coordinating intake and deadlines from legal teams in a high-pressure environment.
Investigated and resolved customer complaints, maintained high customer satisfaction under pressure, and supported administrative tasks to ensure compliance with company procedures.
BC Care
Feb 2024 - Aug 2024 (6 months)
Managed office operations and IT support for a healthcare services provider, optimized workflows to save administrative time, and oversaw HR, budgeting, and customer-facing webchat and phone support.
Degrees, certifications, and relevant coursework
Bachelor of Arts (Honours), Business and Management
Activities and societies: Applied coursework to workflow optimization, administrative operations, and HR process management.
Completing a BA (Hons) in Business and Management with practical application of studies to operational efficiency and team coordination in professional roles.
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