At HCLTech, I led business analysis for integrating Commonwealth Bank of Australia’s Safe Custody operations into its Commsee frontline platform, replacing manual, paper-based processes with a digital workflow.
I captured requirements with frontline, operations, and compliance stakeholders and defined locker access, closure, authorised operator, and inventory processes. The integration reduced manual intervention by approximately 70% and paper-based dependencies by 80%.
I worked with developers, architects, and QA to clarify requirements and validate API behaviour, and I led business UAT through sign-off. The work also reduced average customer onboarding and locker assignment processing time by 45%.
Earlier, as an Application Development Associate (Software Testing) at Accenture Solutions Pvt Ltd, I designed and executed manual functional and regression tests, supported SIT and UAT, and helped prepare releases for production.
