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Prithvi User

@prithviuser1

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Infrastructure Engineer at Coretelligent, resolving complex incidents across systems, networks, security, and cloud.

India

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At Coretelligent, I support IT operations across systems, networks, security, and cloud environments for 500+ client organizations. I serve as an escalation point for L1/L2 engineers and resolve complex technical incidents.

At Fonterra, I administered OT infrastructure supporting the automation environment at manufacturing sites and provided level-2 support for systems and network incidents. I also delivered infrastructure projects, including upgrading 900+ network switches across 40+ manufacturing sites.

My experience also includes resolving systems, network, and media issues affecting live TV broadcasting, streaming, and OTT platforms at Sky New Zealand, and security operations at United Utilities and Livestock Improvement Corporation. I’m pursuing further Microsoft Cloud certifications, focusing on Microsoft Intune and endpoint management, with a long-term goal of achieving Azure Solutions Architect Expert certification.

Experience

Work history, roles, and key accomplishments

Current

Remote Support Engineer

Current

Coretelligent

Apr 2024 - Present (2 years 6 months)

Support end-to-end IT operations across systems, networks, security, and cloud environments for 500+ client organizations across the United States, serving as an escalation point for L1/L2 engineers and resolving complex technical incidents.

NOC Engineer

Sky New Zealand

Mar 2022 - Oct 2023 (1 year 7 months)

Collaborated with cross-functional media teams to resolve systems, network and media issues to avoid downtime to Live TV broadcasting, streaming and OTT platforms.

Infrastructure Engineer

Fonterra

Apr 2018 - Mar 2022 (3 years 11 months)

• Administered OT infrastructure to ensure high availability and security of systems to the Automation Environment at Fonterra manufacturing sites, globally.
• Supported projects and business as usual process by providing level-2 support on systems and network break-fix incidents.

Security Analyst

Livestock Improvement Corporation (LIC)

Nov 2017 - Feb 2018 (3 months)

• Implemented a security strategy for the organization by deploying SIEM tool to report risks, threats and anomalies to the business.
• Defined business rules and configured dashboards to identify threats, anomalous user behavior and malicious activities.

Security Engineer

United Utilities

Aug 2015 - Jan 2017 (1 year 5 months)

Consulting Firm - Wipro Limited, India.
Security Engineer, Responsible for supporting large, multi-vendor environment through network administration as well as security risk assessments.
• Provided level 2/3 BAU support as part of 24/7 SOC.
• Carried out security risk assessments and enhancements through firewall assessments, proxy policy evaluation, vulnerability scanning, patching and updation.