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Princess Mwakio

@princessmwakio

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Results-driven financial services professional with expertise in credit operations.

Kenya

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What I'm looking for

I am seeking a role that emphasizes data-driven decision-making and customer-centric strategies, ideally in a remote setting.

I am a results-driven financial services professional with over 8 years of experience in relationship management, credit operations, and administrative support within banking, legal, and procurement environments. My career has been marked by a demonstrated success in managing a 650-account credit portfolio, reviewing over 50 credit applications monthly, and advising more than 400 clients. This has contributed to a remarkable 110% growth in my credit portfolio and an 88% reduction in non-performing loans.

Throughout my career, I have applied my regulatory knowledge to ensure compliance with CBK and AML guidelines while driving operational efficiency across departments. My ability to work effectively in both in-person and remote environments using digital tools has allowed me to maintain high standards of client service. I am now looking to transfer these skill sets into a remote-focused credit operations or relationship management role that values data-driven decision-making and customer-centric strategies.

Experience

Work history, roles, and key accomplishments

Current

Senior Relationship Officer – Credit

Current

Equity Bank Ltd.

Mar 2022 - Present (3 years 3 months)

Improved portfolio health by assessing 50+ monthly loan applications, ensuring full adherence to CBK policies, which reduced approval turnaround time and enhanced customer satisfaction. Grew the loan portfolio by advising over 400 clients monthly on suitable financial products, contributing to a significant increase in credit uptake.

Loan Processing Credit Risk Portfolio Management Regulatory Compliance Risk Mitigation Financial Reporting Credit Scoring Customer Onboarding

Relationship Officer

Equity Bank Ltd.

Mar 2019 - Feb 2022 (2 years 11 months)

Achieved quarterly sales targets by implementing tailored product promotion strategies, leading to increased uptake of loan and savings products. Resolved over 100 client inquiries weekly by providing timely and accurate support through face-to-face and remote communication channels.

Regulatory Compliance Customer Service

Administrative Assistant

Michael Ngure & Company Advocates

Jan 2015 - Jan 2019 (4 years)

Streamlined client communication by managing incoming calls, emails and walk-ins, reducing response time for legal inquiries and improving client satisfaction. Maintained high standards of confidentiality while organizing and filing over 2,000 legal documents, supporting accurate case referencing and smooth audit processes.

Client Communication Report Preparation Legal Documentation Administrative Support Calendar Management

Procurement Officer

Kenya Ports Authority

Sep 2014 - Dec 2014 (3 months)

Negotiated supplier contracts that improved delivery timelines and secured high-quality materials, contributing to uninterrupted port operations. Tracked over 100 purchase orders and confirmed receipt of goods within agreed timelines, minimizing procurement-related project delays.

Procurement Supplier Management Contract Negotiation Data Analysis Document Management

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Arts, Project Planning and Management

Studied Project Planning and Management at the University of Nairobi. Gained expertise in project lifecycle, resource allocation, and strategic planning.

University of Nairobi, Mombasa Campus

Diploma, Purchasing and Supplies

Completed a Diploma in Purchasing and Supplies at the University of Nairobi, Mombasa Campus. Focused on procurement processes, supply chain management, and contract negotiation.