Open to opportunities

Prince Kandachalil

@princekandachalil

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Driven professional with expertise in data analysis and customer service.

India

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What I'm looking for

I am looking for opportunities that allow me to leverage my data analysis skills in a collaborative environment, with a focus on professional growth and impactful projects.

I am a driven professional with 1.5 years of experience in chat sales and a strong foundation in data analysis. My journey began with a Bachelor of Science in Computer Science, where I developed a keen interest in interpreting and transforming data into actionable insights. My role as a Chat Sales Associate at TTEC India allowed me to hone my customer service skills while ensuring client satisfaction through effective resolution of inquiries.

In addition to my sales experience, I have worked as a Content Writer and Data Science and Business Analyst for Peacock Solar and The Spark Foundation. During this time, I authored engaging content and utilized advanced statistical techniques to analyze datasets, contributing to informed business decision-making. My technical proficiency in Python and Microsoft Office Suite, combined with my strong work ethic and adaptability, enables me to excel in problem-solving and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Chat Sales Associate

Current

TTEC India

Aug 2022 - Jan 2024 (1 year 5 months)

Facilitated client inquiries on Verizon's products and services, ensuring efficient resolution of concerns. Improved customer satisfaction rates by implementing changes to address issues and exceeded performance metrics through exceptional customer experiences.

Customer Service Problem Solving Communication Performance Metrics Teamwork Technical Skills Data Analysis

Content Writer & Data Analyst

Peacock Solar & The Spark Foundation

Jan 2021 - Feb 2022 (1 year 1 month)

Authored engaging content for blogs and social media, enhancing brand visibility. Analyzed datasets using statistical techniques to derive insights and improved data cleaning processes for better analysis quality.

Content Writing Data Analysis Statistical Techniques Data Cleaning Social Media Management

Education

Degrees, certifications, and relevant coursework

Pillai College of Arts Commerce and Science

Bachelor of Science, Computer Science

2019 - 2022

Grade: 7.48

Achieved a CGPA of 7.48 while studying for a Bachelor of Science in Computer Science. Developed a strong foundation in programming, data structures, and algorithms, alongside practical skills in data analysis and statistical techniques.