Presita Sharon
@presitasharon
I resolve high-volume SaaS support issues and strengthen client relationships across global B2B operations.
IndiaWhat I'm looking for
At Indee, I provide 24/7 customer success and technical support for global media and entertainment clients, resolving platform, access, playback, subtitle, and content issues.
I handle high-volume requests while meeting rapid chat and email response targets, support SaaS releases, test new features across devices, and coordinate complex escalations with Engineering, QA, Product, Operations, Sales, and Design.
Previously, I managed client accounts, partner onboarding, product launches, listings, and cross-functional operations for international companies, CRED partner brands, and product delivery teams.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Indee
Jul 2025 - Present (1 year 4 months)
Provide 24/7 customer success and technical support to global media and entertainment clients, resolving access, authentication, playback, and platform issues. Handle high-volume requests, support product releases, and manage content operations and QC workflows.
Key Account Executive
Vandey
Sep 2024 - Jul 2025 (10 months)
Managed client relationships and employee support for international companies in India, serving as a communication bridge between clients, employees, and internal teams. Handled inquiries related to payroll, workplace requirements, and day-to-day operations.
Key Account Executive
Globiva - Client : CRED
Sep 2022 - May 2024 (1 year 8 months)
Managed 40+ partner brands and served as a communication bridge between CRED's Business Operations team, partner brands, and end customers. Coordinated end-to-end partner onboarding, product listings, and high-volume product launches.
Customer Support | Key Account Executive
Untung
Jul 2019 - Jul 2022 (3 years)
Coordinated client and product requirements across design, product development, production, and logistics teams from concept through delivery. Prepared product layouts, coordinated sampling and fittings, and managed photoshoots and e-commerce content.
Education
Degrees, certifications, and relevant coursework
Institute of Chartered Financial Analysts of India (ICFAI)
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from the Institute of Chartered Financial Analysts of India, completed in 2022.
International Institute of Fashion Design
Bachelor of Science, Fashion Design
Bachelor of Science in Fashion Design from the International Institute of Fashion Design, completed in 2019.
London School of Trends
Luxury Brand Management, Luxury Brand Management
Completed a course in Luxury Brand Management at the London School of Trends.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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