Open to opportunities

preethi User

@preethiuser3

Message

I improve customer success operations through onboarding, training, retention, and data-driven support improvements.

India

Message

What I'm looking for

I'm looking for a Customer Success or Onboarding role in tech where I can improve user adoption, client retention, training, and support processes through cross-functional, data-driven work.

I've improved customer operations at Sid's Farm by reducing unnecessary ticket volume by 90% within 30 days, cutting escalations by 20%, and building Salesforce and Kapture dashboards to guide CSAT and DSAT decisions. I designed onboarding programs for 40+ agents, delivered multi-channel support, and earned Best Trainer certification and three Employee of the Month awards.

Most recently, at Legal Capital, I managed end-to-end client lifecycles and case onboarding, coordinating workflows, resolving client queries, and supporting retention and documentation compliance. I'm ready to bring my client-facing, data-driven approach to a Customer Success or Onboarding role in tech.

Experience

Work history, roles, and key accomplishments

Business Relationship Manager

Legal Capital

May 2026 - Aug 2026 (3 months)

Managed end-to-end client lifecycles and case onboarding to drive account conversion, retention, and timely documentation compliance. Coordinated cross-functional workflows, resolving client queries and managing collections to streamline case resolution.

Client Onboarding Case Management Cross functional Coordination Collections Account Retention