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Pravalika Pillalamarri

@pravalikapillalamarr

Data Analyst at Charles Schwab who improved customer retention by 15% through customer analytics.

At Charles Schwab, I analyzed customer engagement and retention data, contributing to a 15% improvement in customer retention. I also built Tableau dashboards and executive scorecards that reduced reporting turnaround time by 40%.

At Merilytics, I analyzed credit portfolio data and created Tableau dashboards to help managers monitor performance and identify business trends. I also developed SSIS workflows for scheduled reporting and automated recurring reports in Excel.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Charles Schwab

Jan 2024 - Present (2 years 9 months)

Analyzed customer engagement and retention data using SQL, Python, Tableau, Snowflake, and Microsoft Fabric, identifying behavior patterns that contributed to a 15% improvement in customer retention. Built Tableau dashboards and executive scorecards, reducing reporting turnaround time by 40%.

SQL Python Tableau Snowflake Microsoft Fabric A B Testing Hypothesis Testing Statistical Analysis Airflow DBT Apache Spark Hadoop S3 Amazon RDS Amazon Redshift Git GitHub GitHub Actions Jira Confluence Agile Scrum

Data Analyst

Merilytics

Apr 2021 - Dec 2022 (1 year 8 months)

Analyzed credit portfolio data using Microsoft SQL Server, Tableau, and Excel to support business reporting, data validation, and portfolio analysis. Created Tableau dashboards with calculated fields, filters, parameters, and drill-down functionality to help managers monitor portfolio performance and identify business trends.