At Zeta IT Innovations, I completed a six-month Business Analyst internship, analyzing project requirements and helping develop low-code and no-code applications tailored to client needs.
I worked with counsellors, trainers, admins, and data-entry teams to gather requirements and document user stories, epics, and acceptance criteria in Confluence and JIRA. I also prepared BRD, SRS, and user stories.
For operational workflows, I helped define lead management, counselling, training, and financial revenue tracking processes. I used data analytics and visualization tools to produce reports that reduced manual effort by 60%.
I supported requirement gathering and documentation for an EHR enhancement project for a US-based healthcare provider, focused on improving patient data accessibility and care coordination. My work also included UAT coordination, functional and regression testing, and using SQL for data analysis.
