Looking for a job

PRATIK MOHALE

@pratikmohale

Customer Support Executive at Arceus Infotech Pvt Ltd. handling customer queries, resolving complaints, and maintaining customer records.

India

Message

What I'm looking for

I'm seeking opportunities in finance, BPO, or back-office operations. I'm willing to relocate and work rotational shifts.

At Arceus Infotech Pvt Ltd., I handled customer queries by phone and email, resolved complaints, and provided accurate information. I also maintained customer records and follow-ups.

At Manappuram Finance Ltd., I assisted customers with gold loan processing and documentation. I verified customer details and gold items, maintained transaction records and daily reports, and supported branch operations.

I'm a B.Com graduate with experience in customer support and financial services. I use Tally ERP and MS Excel, and I'm seeking opportunities in finance, BPO, or back-office operations.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Arceus Infotech Pvt Ltd.

Feb 2025 - Jul 2026 (1 year 5 months)

Handled customer queries via calls and emails, resolved complaints, and maintained customer records and follow-ups to ensure timely response and satisfaction.

Customer Support Query Resolution Email Communication Record keeping Follow up Problem Solving

Junior Associate

Manappuram Finance Ltd.

Sep 2023 - Mar 2024 (6 months)

Assisted customers with gold loan processing and documentation, verified details, evaluated gold items, and maintained transaction records and daily reports.

Loan Processing Documentation Customer Service Data Entry Record keeping Reporting