pratap kV
@pratapkv
Tech Support Engineer at Zoho resolving customer issues and tracking incidents.
IndiaWhat I'm looking for
At Zoho, I resolve customer issues through structured troubleshooting and incident tracking. I coordinate with cross-functional teams and maintain case records and status reports.
At BrakesIndia Pvt.Ltd., I studied manufacturing workflows for brake booster systems and identified production checkpoints and quality control measures.
At NSIC Technical Services Centre, I assisted with monitoring production and testing activities for automotive brake boosters. I also prepared observations and technical reports supporting process improvement initiatives.
I built a responsive portfolio website using React.js and Tailwind CSS to showcase my projects, skills, and achievements. My projects also include Siemens PLC simulations, an IoT-based remote health monitoring system, and an automated smart street lighting system.
Experience
Work history, roles, and key accomplishments
Tech Support Engineer
Zoho
Oct 2025 - Present (1 year)
Managed and resolved customer issues through structured troubleshooting and incident tracking. Coordinated with cross-functional teams to analyze and resolve technical problems within defined timelines.
Project Intern
Brakes India Pvt. Ltd.
Jun 2025 - Jul 2025 (1 month)
Studied end-to-end manufacturing workflows for brake booster systems. Identified key process checkpoints and quality control measures in production.
Project Intern
NSIC Technical Services Centre
Jun 2024 - Jul 2024 (1 month)
Assisted in monitoring production and testing activities of automotive brake booster systems. Participated in tracking manufacturing workflows, quality parameters, and operational performance indicators.
Education
Degrees, certifications, and relevant coursework
St. Joseph's College of Engineering, OMR, Chennai
Bachelor of Engineering, Electrical and Electronics Engineering
2022 -
Currently in 4th year of Bachelor of Engineering in Electrical and Electronics Engineering.
Sri Chaitanya Techno School, Perumbakkam, Chennai
High School Diploma, High School Education
2017 - 2022
Completed high school education with 92% in 10th grade (2019) and 88% in 12th grade (2022).
CII Institute of Logistics
Certification, Logistics and Supply Chain Management
Completed certification in Logistics and Supply Chain Management.
NPTEL
Certification, Renewable Energy
Completed certification in Renewable Energy.
Google (Coursera)
Crash Course, Python
Completed a crash course on Python.
Vanderbilt University
Certification, Prompt Engineering
Completed certification in Prompt Engineering for ChatGPT.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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