Prashant Singh

As a dedicated Quality Analyst with over 7 years of experience in healthcare revenue cycle operations, I have honed my skills in quality analysis and team leadership. My journey has been marked by a commitment to identifying key trends and developing actionable insights that drive business process improvements. I thrive on leveraging data and fostering team collaboration to solve real-world problems and deliver measurable business value.

In my current role at Pacific BPO Pvt Ltd, I deliver timely and detailed audit reports that enhance transparency in operational performance. My expertise in applying quality control tools, such as Histogram and Pareto Chart, allows me to conduct thorough error trend analysis and root cause identification. Additionally, I support cross-team calibration between on-shore and off-shore stakeholders to ensure aligned quality benchmarks, which has been crucial for maintaining high standards in our operations.

Previously, as a Senior AR Executive at R1 RCM Global Pvt Ltd, I managed the end-to-end revenue cycle and utilized various PMSs to ensure accurate claim processing. My role involved mentoring junior team members and developing standard operating procedures to improve productivity and compliance. I am passionate about continuous improvement and look forward to leveraging my skills to contribute to a forward-thinking organization.