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Pranav Deshpande

@pranavdeshpande

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Customer success manager at Nxtjob.ai who owned onboarding journeys for 300+ users and improved platform adoption.

India

Message

At Nxtjob.ai, I owned end-to-end onboarding journeys for 300+ users, using structured activation plans and milestone-based success tracking to reduce time-to-value. I trained users on platform workflows and built job-search playbooks to help them become interview-ready.

At Capgemini, I supported enterprise IAM operations, including identity lifecycle management, SSO, MFA, and access governance. I resolved access-related production incidents through ServiceNow and coordinated production deployments and change requests with technical stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Account Manager Product Owner

Current

Nxtjob.ai

Jan 2025 - Present (1 year 10 months)

Owned end-to-end onboarding journeys for 300+ users, reducing time-to-value through structured activation plans and milestone-based success tracking. Converted recurring customer pain points into workflow improvements across resume-building, coaching, and job-search processes.

Customer Onboarding Customer Success CRM ERP Workflow Optimization Customer Feedback Product Adoption Stakeholder Management

IAM Cybersecurity Ops Analyst

Capgemini

Dec 2022 - Dec 2024 (2 years)

Managed identity and access lifecycle operations for enterprise users, ensuring secure onboarding/offboarding and uninterrupted access management. Coordinated 10+ production deployments and change requests across technical stakeholders, ensuring stable releases and minimal downtime.