Open to opportunities

Pranali Zute

@pranalizute

Message

Customer-focused banking professional and data-minded branch service partner.

India

Message

What I'm looking for

I want to join a reputed organization where I can grow quickly and keep learning. I’m ready to contribute to both my success and the company through teamwork, responsibility, reliability, and strong performance.

I’m a banking professional focused on branch service excellence—opening and maintaining customer accounts, resolving inquiries and complaints, and building long-term customer relationships.

At Yes Bank Ltd, I handled end-to-end documentation and compliance, provided financial guidance across credit cards, loans, and investments, and monitored data points to support customer service and process adherence.

I also strengthened operational coordination by following up with sales and relationship managers to clear outstanding issues, while ensuring smooth branch upkeep, vendor/agency coordination, and reliable records management.

Before that, I supported loan and KYC processing at HDFC Bank (including credit/KYC document checking, Laser soft/origination system data entry, and coordinating with risk verification), and I built frontline customer confidence through my greeter and administrative roles.

Experience

Work history, roles, and key accomplishments

Branch Service Partner

Yes Bank Ltd

Apr 2018 - Jun 2022 (4 years 2 months)

Managed account opening and maintenance and handled customer inquiries, complaints, and dispute resolution in branch banking. Ensured documentation compliance and maintained records, while monitoring service/process reports and coordinating follow-ups with sales and relationship managers.

Account Opening Processes Customer Service Complaint Resolution Credit Card Loan Support Maintenance Documentation Compliance Relationship Management Record keeping

Greeter (Branch Banking)

Kelly Services

Dec 2016 - Nov 2017 (11 months)

Provided front-desk customer greeting and handled basic branch queries such as timings and ATM/location information, while assisting with form completion and basic checks. Routed customers to the appropriate counters, escalated issues to senior staff, and managed daily huddles, dispatch activities, and incoming/outgoing calls.

Basic KYC Form Checks Branch Support Dispatch & Record Management

Sales Coordinator & Executive

HDFC Bank Ltd

Dec 2014 - Dec 2016 (1 year 11 months)

Checked loan applications and KYC/Credit documents, coordinated documentation for sanction and disbursement, and processed CV proposals to support timely approvals. Prepared daily and monthly sales MIS, coordinated across credit/operations/sales for file queries, and managed customer relations to improve satisfaction.

Loan Processing KYC Credit Processing Coordination Sanction & Disbursement Support LaserSoft Data Entry Risk Verification Coordination

Credit Appraisal Intern

Bank of India

Worked on credit appraisal for SME loans as part of a summer internship. Assisted in evaluating loan-related information for appraisal purposes under the internship project scope.

SME Loan Support Loan Analysis