At Moniepoint, I onboard and configure management software for business clients, including account setup and client training. I’ve supported more than 30 clients and maintained a 70% retention rate through structured follow-ups, proactive check-ins, and technical support.
I lead interactive training sessions and customized product walkthroughs to support daily software adoption. I’m also a main point of contact for operational and technical inquiries, resolving user issues and escalating complex cases to engineering teams.
At Safari Group of Companies, I managed daily client communications, processed orders, and followed up after service to help resolve issues. I also partnered with internal operations teams to streamline service delivery across departments.
At Landnest Homes & Properties, I handled reception and client communications, coordinated follow-ups and property allocations, and assisted the site and construction team with weekly progress reports. Earlier, at Reys Boutique, I assisted customers with product inquiries and sales and tracked weekly sales activity.
