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Praful Sapkota

@prafulsapkota

Associate AI Engineer at Frost Digital Ventures who automated 80% of low-severity banking support tickets with an LLM assistant.

Nepal

Message

At Frost Digital Ventures, I architected and deployed an LLM-powered RAG assistant for Finacle banking support. It drafts ticket resolutions from historical tickets and platform documentation, automating 80% of low-severity ticket resolution.

I also built ML architecture for three market intelligence research tools and developed agents for banking and telecom clients. In a separate project, I fine-tuned and published two open-weight language models on Hugging Face Hub.

Experience

Work history, roles, and key accomplishments

Current

Associate AI Engineer

Current

Frost Digital Ventures

Oct 2024 - Present (1 year 11 months)

Architected and deployed an LLM-powered RAG assistant for core banking support, automating resolution of 80% of low-severity tickets. Built ML infrastructure and LLM agents for banking and telecom clients, and developed market intelligence tools for 100+ daily active users.

LLM RAG Lang Chain Ollama Qdrant Python SQL NLP Docker REST APIs PyTorch Hugging Face Vector Databases Linux Agile

AI Intern

Frost Digital Ventures

Aug 2024 - Oct 2024 (2 months)

Built and benchmarked a RAG pipeline using LangChain, Qdrant, and Mistral 7B. Implemented CNN, RNN, and LSTM architectures and performed exploratory data analysis for feature engineering.

RAG Lang Chain Qdrant Sentence Transformers Mistral 7B LLM As Judge CNN RNN LSTM Python PyTorch TensorFlow Keras scikit learn Pandas NumPy

Education

Degrees, certifications, and relevant coursework

Tribhuvan University, Institute of Engineering

Bachelor of Computer Engineering, Computer Engineering

Activities and societies: Coursework: Machine Learning, Artificial Intelligence, Data Mining, DBMS, Data Structures & Algorithms, Object-Oriented Programming, Probability & Statistics.

Bachelor of Computer Engineering from Tribhuvan University, Institute of Engineering, completed in March 2024.