Poonam Patel
@poonampatel
Experienced Full Stack Python developer specializing in AI-driven scalable solutions.
What I'm looking for
I am an experienced Full Stack Python developer with 4+ years in software engineering, building scalable applications, RESTful APIs, and AI-driven solutions using Microsoft Azure OpenAI Services. I have implemented CI/CD pipelines with Azure DevOps, migrated applications to cloud environments, and used prompt engineering to surface actionable insights from generative models.
I have delivered measurable improvements such as automating ticket resolutions and reducing response times by 70%, integrated solutions with platforms like ServiceNow, and supported clients through defect resolution and comprehensive technical documentation. I hold the Microsoft Certified: Azure AI Fundamentals (AI-900) credential and have been recognized with an ACE award.
Experience
Work history, roles, and key accomplishments
Developed and maintained generative AI solutions (iResolve) using Python, Pandas and Azure OpenAI Services, designed CI/CD pipelines with Azure DevOps to automate deployments and improved real-time issue resolution and scalability.
Built an AI-driven ticketing system integrated with ServiceNow that generated automated worknotes and resolutions, improving response times by 70% and accelerating ticket closures through automation and testing.
Education
Degrees, certifications, and relevant coursework
SMVIT, Bengaluru
Master of Computer Applications, Computer Applications
2017 - 2020
Grade: Distinction (CGPA: 8.24)
Master of Computer Applications completed with distinction (CGPA: 8.24) focusing on software development and application design.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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