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Pooja User

@poojauser24

Senior Associate Research at Sutherland, improving DITA documentation turnaround by 20% and evaluating AI-generated content.

India

Message

At Sutherland, I evaluate prompts and AI-generated content for AI-powered tools and LLMs, and author structured documentation using DITA and Oxygen XML. My documentation work improved publication turnaround time by 20%, and I maintained 15+ SOPs that reduced process errors by 30%.

Previously, I created content for Cube45 eCommerce Services Pvt. Ltd, including more than 1,500 product descriptions for the Printer Setup website. At Gocheck Media Pvt. Ltd, I wrote and edited academic web content and mentored interns on research and writing strategies.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate Research

Current

Sutherland

Apr 2023 - Present (3 years 6 months)

Edited and proofread technical documentation ensuring 100% compliance with editorial guidelines. Evaluated AI-generated content for LLMs and authored structured documentation using DITA and Oxygen XML, improving publication turnaround time by 20%.

DITA Oxygen XML Author AI LLM Evaluation Prompt Evaluation Technical Documentation Proofreading Excel Research SOP Development

Content Writer, Editor & Mentor

Gocheck Media Pvt. Ltd

Apr 2020 - Nov 2020 (7 months)

Wrote non-plagiarized blogs, articles, and web content across academic topics, producing approximately 3,000 words per day. Edited and quality-checked intern-generated content and mentored interns on research and writing strategies.

Content Writing Editing Proofreading Mentorship Research Academic Writing

Content Writer

Cube45 eCommerce Services Pvt. Ltd

Jul 2018 - Oct 2019 (1 year 3 months)

Created blogs, articles, and SEO-focused content for gadgets and electronic devices. Independently managed content for a printer setup website, covering over 1,500 product descriptions.

Content Writing SEO Keyword Research Meta descriptions Infographics Product Descriptions