pooja User
@poojauser14
Product Manager specializing in AI-powered insurance and US healthcare claims automation , insuraance , fintech
IndiaWhat I'm looking for
I’m a Product Manager with 8+ years delivering digital products across AI-powered insurance platforms, US healthcare projects, and BFSI systems. I’ve worked hands-on as an Associate Product Manager on a US insurance AI project for Chubb Insurance USA, focused on claim fraud detection, auto-approval workflows, and document processing.
I translate complex epics and high-level requirements into detailed, structured user stories with clear acceptance criteria, then manage prioritisation and backlog decisions in JIRA. I facilitate sprint planning/reviews/demos, coordinate cross-functional dependencies (engineering, data science, compliance, QA), and act as a primary point of contact to turn US insurance regulatory requirements into clear product decisions.
I’m especially meticulous about documentation and delivery quality—user stories, release notes, status reports, and product specs stay clear, current, and complete. From internal claims and operations (serving 10,000+ users) to API-based claims automation work earlier in my career, I’ve focused on reducing rework, post-production defects, and bottlenecks through structured UAT and data-driven validation. I’m genuinely excited about the intersection of AI and healthcare—making intelligent automation simpler for real people.
Experience
Work history, roles, and key accomplishments
Worked as an Associate Product Manager on an AI-powered claims platform for Chubb Insurance USA, supporting claim fraud detection, auto-approval workflows, and intelligent document processing. Built and maintained structured user stories and acceptance criteria, managed JIRA backlogs, facilitated Agile ceremonies, and coordinated compliance, UX, UAT, and cross-team release planning.
Delivered product and digital work for insurance clients by writing Agile user stories, managing JIRA backlogs, and coordinating UAT and releases across workstreams. Translated business requirements into functional specifications and supported stakeholder updates, risk surfacing, and cross-functional dependency management.
Senior Test Engineer
Quality Kiosk
Oct 2015 - Nov 2018 (3 years 1 month)
Contributed to a health insurance claims automation platform for Aditya Birla Health Insurance, including API integrations with hospitals, labs, and pharmacies. Performed end-to-end validation of automated claim workflows and reduced post-production defects through structured testing and defect management.
CSR Volunteer
IBM CSR
Volunteered with IBM CSR.
Education
Degrees, certifications, and relevant coursework
Project Management Institute (PMI)
Project Management Professional (PMP), Project Management
PMP certification is in progress, with expected completion in 2026.
Welingkar Institute of Management
Post Graduate Diploma in Management (PGDM), Information Technology
2016 - 2018
Completed a PGDM in Information Technology, covering core management and IT foundations.
K.J. Somaiya College
Bachelor of Engineering (B.E.), Information Technology
2012 - 2016
Earned a B.E. in Information Technology with training in core engineering and IT concepts.
HelloPM
Certified Product Manager (CPM), Product Management
2024 -
Completed the Certified Product Manager (CPM) certification.
Availability
Location
IndiaAuthorized to work in
Skills
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