Ponnada Navya
@ponnadanavya
Senior Executive at iMerit handling US insurance inquiries, claims, billing, renewals, and coverage details.
IndiaWhat I'm looking for
At IMERIT, I handle the USA insurance voice process, assisting customers with policy inquiries, claims status, billing issues, renewals, and coverage details.
I also verify account information, update records in CRM systems, and maintain compliance with company policies while meeting quality standards and productivity targets.
At WNS Global Services, I analyzed quality data, conducted audits, documented QA activities, and recommended corrective actions. I also worked on fraud prevention through KYC monitoring, transaction analysis, case investigations, and identifying suspicious activity.
My MCA and BCA studies included data structures, DBMS, software engineering, programming, and software testing. I'm interested in growing technically and contributing to software development.
Experience
Work history, roles, and key accomplishments
Senior Executive
IMerit
Jan 2025 - Present (1 year 10 months)
Handling USA insurance voice process by assisting customers with policy inquiries, claims status, billing issues, renewals, and coverage details through inbound/outbound calls. Resolving customer concerns, verifying account information, updating records in CRM systems, and maintaining compliance with company policies.
Analyzed quality data to identify trends and drive improvements. Developed and maintained QA standards, conducted audits, and documented QA activities for stakeholders.
Experienced in fraud prevention and detection through KYC monitoring, transaction analysis, and identifying suspicious activities. Skilled in case investigation, documentation, customer verification, fraud alerts, and risk mitigation.
Education
Degrees, certifications, and relevant coursework
Andhra University
Master of Computer Applications, Computer Applications
2023 - 2025
Master of Computer Applications with knowledge of Data Structures, DBMS, Software Engineering, and programming.
Aditya Degree College
Bachelor of Computer Applications, Computer Applications
2020 - 2023
Bachelor of Computer Applications with coursework in programming, software engineering, and computer networks.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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