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Polo Lugo

@pololugo

Data Analyst at KARE who transformed analytics infrastructure from PostgreSQL to AWS Athena and built department-specific dashboards.

Mexico

Message

At KARE, I defined KPIs and created real-time dashboards using SQL, Python, and Power BI to support strategic decisions across Operations and Management. I also maintained productivity rates above 90% across departments.

I collaborated with the new Customer Experience department to create its data workspace, define KPIs, and develop analytical and operational dashboards. I also initiated a transition from PostgreSQL to AWS Athena, helping create a unified, accurate analytics environment.

At KARE, I designed department-specific semantic models and implemented automated reporting with AWS Lambda to improve dashboard performance, refresh time, and reliability. Earlier, I managed a quality control team at IND Consulting and supported customers as a KARE Connector.

Experience

Work history, roles, and key accomplishments

Administrative Support - BPO - Project

Mphasis

Nov 2025 - Jul 2026 (8 months)

Managed BPO creation, expansion, and overall management. Handled invoice management, vendor communication, and accruals, actuals, and budgeting per period.

BPO Management Invoice Management Vendor Communication Budgeting Accruals Actuals

Data Analyst - Business Intelligence

KARE

May 2023 - Oct 2025 (2 years 5 months)

Defined KPIs and created real-time dashboards using SQL, Python, and Power BI, enabling strategic decision-making. Led data infrastructure transformation from PostgreSQL to AWS Athena and designed unified semantic models for departments.

SQL Python Power BI KPI Definition Dashboard Development AWSAthena PostgreSQL AWS Lambda Data Modeling ETL Data Visualization

KARE Connector - Customer Success

KARE

Jan 2023 - May 2023 (4 months)

Provided customer success support and technical troubleshooting, resolving issues promptly to ensure customer satisfaction.

Customer Success Technical Troubleshooting Issue Resolution

Quality Control Team Leader

IND Consulting

Oct 2020 - Nov 2022 (2 years 1 month)

Managed a team of 25 Quality Control operators, fostering a productive environment through data-driven decision-making. Facilitated communication between Client Services and the QC team to enhance customer experience.

Team Leadership Quality Control Data Driven Decision Making Communication Skills Customer Experience