Open to opportunities

Plamena Panayotova

@plamenapanayotova

Message

Psychologist focused on empathetic support and measurable emotional well-being.

United Kingdom

Message

What I'm looking for

I’m looking for a remote position where I can provide empathetic, judge-free emotional support. I want to support people in need, facilitate helpful conversations, and apply my psychology training to improve mental and emotional well-being.

I’m a Psychologist working in a society supporting centre, where I provide a safe, supportive space for people from vulnerable groups. My greatest skill is my ability to communicate, to listen, and to be emotionally present for the people I talk to.

In my role, I support and help children and young people in alternative/institutional care, underage mothers, young people dealing with self-harm or externalizing behaviour, and women victims of mental and physical abuse. I focus on improving mental and emotional well-being by teaching healthy coping mechanisms and helping people share their experiences without judgement.

Before that, I trained and worked as a Moderator on a platform for emotional help and support, actively listening and facilitating judge-free conversations in an empathetic way. I’m also experienced in customer/people’s support across banking and hospitality, and I bring strong organizing, responsibility, and analytical skills to each task—because when customers are calm, happy, and satisfied, I’m content.

Experience

Work history, roles, and key accomplishments

Current

Psychologist

Current

Sonik Start

Dec 2025 - Present (6 months)

Provided emotional support in a society support centre for vulnerable groups including children in alternative/institutional care, young mothers, and victims of abuse. Created a safe space to improve mental and emotional well-being and teach healthy coping mechanisms.

Psychological Support Safeguarding Minded Support Active Listening Microsoft Word Microsoft Excel

Online Chat Moderator

Supportiv

Apr 2023 - Oct 2025 (2 years 6 months)

Moderated and facilitated judge-free online emotional support chats, providing empathetic listening to people sharing personal struggles. Helped set a positive, trustworthy tone and shared relevant resources from a support library.

Emotional Support Active Listening Empathetic Conflict Sensitive Facilitation Communication Skills

Kitchen Assistant

White Cliffs Primary School

Dec 2022 - Jan 2024 (1 year 1 month)

Prepared and served food for children and staff at a primary school, and maintained cleaning responsibilities across the site. Built trust with students by being approachable and supportive for any concerns.

Food Preparation Food Service Student Support Reliability Team Collaboration Communication

Customer Assistant

Santander UK

Jul 2022 - Oct 2022 (3 months)

Handled customer enquiries over the phone related to banking products and services. Supported professional face-to-face interactions and assisted with ATM machine management.

Customer Service Banking Enquiries Phone Support ATM Operations Professional communication

Company Secretary

Apostol Kolev Limited

Sep 2017 - Aug 2022 (4 years 11 months)

Completed administration tasks including contacting relevant institutions and authorities and representing the company director. Prepared documents related to transport, delivery, and fast-food sector operations.

Administrative Support document preparation Records Management Professional Representation Communication Organization

Manager/Administrator

Dobby’s Food (Fenix Ltd)

Jun 2018 - Dec 2021 (3 years 6 months)

Managed administrative responsibilities including applying for council permissions and licenses and overseeing business bank accounts. Supported restaurant operations through waiter service and day-to-day coordination.

& Administration Licensing Permits Administration Organization Team Collaboration

Cashier & Waiter

Nando’s Ltd

Oct 2017 - Mar 2018 (5 months)

Provided customer-facing hospitality by welcoming guests, seating customers, taking and serving orders, and supporting an excellent guest experience. Managed cash-register operations while delivering table service.

Customer Service Order Taking Cash Handling Guest Experience Team Collaboration Communication

Picker/Packer

Cobrey Farm Ltd

Feb 2009 - Jul 2009 (5 months)

Picked asparagus and packed courgettes as part of farm production work. Developed strong perseverance and reliability through physically demanding, detail-oriented tasks.

Produce Picking Quality Consistency Focus Reliability Teamwork Time Management

Waitress

Domaine du Sagittare

Jun 2007 - Aug 2007 (2 months)

Completed practical hospitality learning in France and supported guest service as a waitress. Gained confidence and adaptability through hands-on customer-facing work.

Hospitality Guest Service Communication Skills Team Collaboration