Piyumi Perera

Managed high-touch client relationships, successfully resolving complex accounts to achieve top-tier customer retention and satisfaction scores. Processed critical financial transactions with 100% accuracy, maintaining strict adherence to regulatory compliance, AML, and corporate security protocols.

Implemented strict time-management and queue-allocation strategies that reduced client wait times by 15% during peak high-volume tax seasons. Coordinated closely with tax professionals to ensure seamless front-of-house daily operations and 100% accuracy in document retention and point-of-sale financial transactions.

Served as the primary strategic contact for major global PVH accounts (Tommy Hilfiger, Calvin Klein), overseeing high-value product portfolios. Achieved 100% on-time buyer approval rates by spearheading the end-to-end sample and development lifecycle for men's and women's apparel.

Reduced raw material bottlenecks and optimized cross-functional data transparency by utilizing SAP ERP to input, track, and audit purchase orders and manufacturing milestones. Managed the complete end-to-end process for True & Co. women's intimate apparel, from customer techpack interpretation to bulk manufacturing handover.

Executed strategic material and fabric sourcing tailored strictly to individual customer requirements (Warner's), global quality guidelines, and targeted cost matrices.

Pursued a Master of Business Administration (MBA) at University Canada West from 2023 to 2025.

Completed a Bachelor of Business Management at University College Dublin from 2016 to 2020.

Earned the Certified Management Accountant (CMA) designation from the Institute of Certified Management Accountants, Australia.

Earned the Chartered Postgraduate Diploma in Marketing (Level 7) from The Chartered Institute of Marketing, UK.