Petronela Hederova

Managed delivery and releases of PEGA-based lending solutions for retail and corporate banking. Coordinated business, IT, testing, and vendor teams across the full delivery lifecycle.

Independent consultant coordinating business and IT stakeholders across banking operations and technology teams. Oversaw dependencies, risks, and timelines across multiple workstreams.

Led end-to-end delivery of digital products within LEGO Play Software, ensuring alignment between business goals, customer value, and technical execution. Facilitated Agile ceremonies and managed cross-team dependencies, risks, and release readiness.

Worked in a SAFe environment supporting Agile teams delivering SAP HR & Payroll solutions. Collaborated with product owners and business representatives to translate business needs into features and user stories.

Planned and coordinated releases of large-scale IT systems used by EU agencies. Ensured release readiness across development, operations, and business stakeholders.

Led Continuous Service Improvement (CSI) initiatives for enterprise-scale services. Implemented service and process improvements using ITIL 4 and COBIT 5 frameworks.

Managed delivery cycle governance for VIS and BMS systems. Coordinated KPIs, reporting, documentation, invoicing, and access/security management.

Managed a portfolio of change requests (up to 50 MDs). Ensured alignment with business priorities and timely delivery.

Configured telecom products in Siebel CRM. Mapped product structures to provisioning and billing systems.

Supported HR systems for the EMEA region, ensuring data quality and efficient case handling. Assisted in the implementation of a new recruitment system, helping configure workflows and support adoption across HR teams.

Master's degree in Political Science from the University of Sts. Cyril & Methodius, completed in 2016.