Peter Rojas Beltran

Led the company’s technology and commercial strategy to position Sapiens as a benchmark in technology outsourcing and software development across Latin America, focusing on scalable operations and client value. Built AI-first talent attraction and training programs and ensured delivery technical quality and compliance.

Strengthened client relationships by aligning solutions to client needs and roadmaps, ensuring delivery within SLAs and agreed cost and quality standards. Guided project teams to achieve client goals and KPIs while building high-performance teams to reduce attrition.

Defined engineering performance metrics and led employee recruitment and management to improve delivery from concept to production. Optimized the operating model for scalable POD/tribe execution, including budget and asset management and skills development for engineering staff.

Set scalability and engineering operating standards and implemented Scrum and Kanban frameworks. Proposed and established the Technical Product Owner role in engineering and improved the product requirements entry process.

Coordinated technical and business definition work with POD, Product Management, and Design, aligning architecture across common components and interdependencies. Managed third parties and budgets while implementing Agile POD structure within a squad.

Coordinated technical definitions across squads, resolving cross-team platform interdependencies and aligning solutions with architecture. Implemented the last-level operational support model and reduced unresolved support help desk incidents by 80% while defining a test matrix to ensure smooth production transitions.

Evaluated process improvement opportunities, managed budgets, and drove digital initiatives focused on component reuse, advanced analytics, and personalization. Reduced call center calls by 30% by optimizing a chatbot and increased positioning of own brand products by 15%, while implementing OKRs for innovation projects.

Improved the dispatch system using Scrum and Kanban, and managed Back Office integrations for a new e-commerce portal across Peru and Chile. Developed e-commerce environments on Google Cloud Platform and Azure, led a 25-person agile team, and achieved 25% budget savings for the area.

Led continuous improvement and functional support for the LATAM e-commerce B2B portal, running agile projects using Scrum and Kanban. Reduced the time to fulfill production requirements by 70% and supported strong commercial outcomes including monthly sales records of $60MM+ and 800K+ web visits and $21MM+ with 300K+ Android app users.

Completed a Higher Education Diploma between March 2021 and March 2022.

Studied English (advanced level) from February 2019 to February 2021.

Completed studies in Computer Engineering from February 2001 to November 2004.