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Paul MoorePM
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Paul Moore

@paulmoore2

Site Reliability Operator at Warner Bros. Discovery who built an incident platform that cut SLA violations by over 40%.

United States
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At Warner Bros. Discovery, I led regional and global HBO Max production incident response, coordinating bridge calls, stakeholder communications, and escalations across engineering, DevOps, and networking teams.

I created and modified Grafana dashboards and configured Prometheus, VictoriaMetrics, and VictoriaLogs. I also closed monitoring gaps with Datadog, CloudWatch, and BigPanda, working with service teams to adjust monitoring and alerts.

I designed, built, and operated a TypeScript/Nuxt incident platform on ECS Fargate and RDS with Terraform. It improved first-response time by 22% and reduced SLA violations by over 40%; automation also brought daily audit time down from about 90 to 15 minutes at comparable incident volume.

At Sylvan Road Capital, I led an eight-server AWS migration and codified infrastructure in Terraform. I also operate a seven-node k3s homelab using ArgoCD GitOps, Terraform, and Ansible.

Experience

Work history, roles, and key accomplishments

WD
Current

Site Reliability Operator

Oct 2021 - Present (5 years)

Led regional and global HBO Max production incident response, coordinating bridge calls and stakeholder communications. Designed and built a TypeScript/Nuxt incident platform on ECS Fargate and RDS, improving first-response time by 22% and reducing SLA violations by over 40%.

SC

Systems Engineer

Sylvan Road Capital

Nov 2018 - Oct 2021 (2 years 11 months)

Led an eight-server AWS migration and codified networking, compute, and access controls in Terraform. Protected application servers with private subnets, security groups, and VPN-only administration, and designed scheduled AWS Backup recovery and cross-account replication.

Education

Degrees, certifications, and relevant coursework

Western Governors University logoWU

Western Governors University

Bachelor of Science, Cloud Computing

Bachelor of Science in Cloud Computing from Western Governors University, completed in January 2025.

Linux Professional Institute logoLI

Linux Professional Institute

Linux Essentials, Linux

Linux Essentials certification from the Linux Professional Institute, earned in July 2024.

PeopleCert logoPE

PeopleCert

ITIL 4 Foundation, IT Service Management

ITIL 4 Foundation certification from PeopleCert, earned in March 2024.

CompTIA logoCO

CompTIA

Security+ (SY0-601), Information Security

Security+ certification from CompTIA, earned in September 2023.

CompTIA logoCO

CompTIA

Network+ (N10-008), Networking

Network+ certification from CompTIA, earned in May 2023.

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