At Restaurant Brands International (Tim Hortons), I co-developed a production offer engine that generated approximately CAD 300K per week in causally validated incremental profit. I improved redemption by adding per-customer embeddings to the recommender and owned production monitoring and retraining.
I independently architected and built TimsGPT, from its React interface to its AWS-backed services, and launched it company-wide; it cut LTO feedback analysis from about one week to three minutes. I also built production pipelines for customer-service ticket analysis and offer targeting, and have spoken twice on Agentic AI while mentoring three data science and ML engineering mentees.
