At Accenture, I execute end-to-end testing with Cyara across customer experience channels and translated client requirements into functional scenarios and acceptance criteria. I validated 700+ scenarios for an IVA backend migration, using Postman to verify APIs and identify functional gaps before release.
I test conversational solutions in Genesys Cloud, including intents, speech recognition, prompts, routing logic, and end-to-end journeys. I also support contact center migrations to Amazon Connect and validate integrations across AWS, Salesforce, and SAP/C4C/S4HANA.
At Keepcon, I supported chatbot configuration, testing, and releases, and analyzed Portuguese and Spanish natural-language data against client requirements. I’m AWS-certified and have worked in English-speaking global teams.
