Open to opportunities

Pathik Shah

@pathikshah1

Business Analyst and Certified Scrum Master improving Agile delivery through requirements, documentation, and stakeholder coordination.

India

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What I'm looking for

I’m looking for BA/Project Coordinator opportunities across India where I can gather requirements, write BRD/FRDs and user stories, and coordinate Agile delivery—improving process efficiency, reporting, and stakeholder satisfaction.

I’m an analyst with 3+ years’ experience gathering requirements, documenting BRD/FRDs, and coordinating Agile delivery for IT initiatives. I’m a Certified Scrum Master with post graduate credentials in Project Management–IT and Cybersecurity, and I focus on translating stakeholder needs into user stories and process flows.

As Team Lead, Corporate Security at Aviva Canada, I led a 6-person operations team to coordinate stakeholder requirements and cross-departmental workflows, delivering a 25% improvement in process efficiency and response times. I streamlined the handling of 6,000+ monthly security emails by redesigning triage rules and workflows, then documented and standardized operational workflows into SOPs and process maps to improve traceability and onboarding.

I conduct gap analysis on incident handling and reporting, then drive changes that measurably improve accuracy and outcomes. I also automated audit processes through Active Directory integration after requirements analysis, reducing completion time by 40%.

Previously, as a Corporate Security Control Room Operator, I coordinated real-time 24/7 incident workflows and generated operational performance reports—improving resolution time by 30% and system reliability by 15%. Earlier, I worked as an IT Project Coordinator across IT infrastructure initiatives (~$750K scope) and ~$1M project portfolios, aligning stakeholders through workshops, documenting use cases/user stories in Jira, and improving client satisfaction and delivery timelines.

Experience

Work history, roles, and key accomplishments

Team Lead, Corporate Security

Aviva Canada

May 2024 - Mar 2026 (1 year 10 months)

Led a 6-person operations team coordinating security stakeholder requirements and cross-department workflows, improving process efficiency and response times by 25% and redesigning triage for 6,000+ monthly security emails. Documented standardized SOPs/process maps, performed incident-handling gap analysis, and automated audit processes via Active Directory integration to reduce completion time by

Stakeholder Management Requirements Gathering Process Mapping Incident Management Gap Analysis Active Directory Automation Audits Workflow Design

Corporate Security Control Room Operator

Aviva Canada

Jun 2023 - Apr 2024 (10 months)

Coordinated real-time incident workflows in a 24/7 control room, ensuring clear communication between on-ground teams, vendors, and internal stakeholders. Produced operational performance reports, improving resolution time by 30% and system reliability by 15%, while reducing recurring incidents by about one-third through incident trend analysis and root-cause recommendations.

Root Cause Analysis Operational Reporting Control Room Operations

IT Project Coordinator

CPOS Inc

Jan 2023 - Apr 2023 (3 months)

Led requirements-gathering sessions for IT infrastructure initiatives (~$750K scope), documenting use cases and user stories in Jira. Coordinated scheduling and resource allocation with MS Project to improve client satisfaction by 12% and reduce defect rates by 24% on a $500K portfolio, and facilitated workshops across a ~$1M portfolio to cut avoidable delivery delays by about one quarter while mi

Requirements Gathering User Stories Jira Resource Allocation Workshop Facilitation

Junior Software Developer

CoreXtrime

Nov 2020 - Jun 2021 (7 months)

Introduced Agile ceremonies (sprint planning, stand-ups, retros) for a 15-member development team, improving delivery predictability and team coordination. Coordinated QA cycles and defect tracking with testers and developers to maintain a defect rate within a small fraction of target thresholds.

Agile Ceremonies Sprint Planning Agile Scrum Cross Functional Collaboration SDLC

IT Project Coordinator

Bhavya Technologies

Jun 2017 - Jun 2018 (1 year)

Managed a cross-functional team of 10 developers, 6 UX/UI designers, and 2 analysts on Android VR projects, improving delivery efficiency by 15% (₹75 lakhs). Helped establish Agile practices in planning and testing to reduce avoidable defects and keep key releases on schedule, and supported budget tracking and reporting for multiple VR applications to limit overruns.

Cross Functional Team Management Android VR Delivery Coordination Agile Testing Process Improvement